Q: How long does shipping take?

Most orders arrive within 3–7 business days within the US. We ship from US-based warehouses whenever possible to keep delivery times fast.

Q: Do you offer free shipping?

Yes! Orders over $100 ship free. Orders under $100 have a flat shipping fee calculated at checkout.

Q: Do you ship internationally?

Currently we ship within the United States only. International shipping is coming soon — sign up for our newsletter to be notified.

Q: Can I track my order?

Absolutely. You'll receive a tracking number via email once your order ships. You can track it directly through the carrier's website.

Q: What if my order arrives damaged?

If your order arrives damaged, email us at pawtechco.shop@gmail.com with a photo within 7 days and we'll send a replacement immediately.

Q: What is your return policy?

We offer a 30-day money-back guarantee on all products. If you're not happy for any reason, return it for a full refund.

Q: How do I start a return?

Email us at pawtechco.shop@gmail.com with your order number. We'll send you return instructions and a prepaid label.

Q: When will I receive my refund?

Refunds are processed within 3–5 business days after we receive the returned item. It may take an additional 3–7 days to appear on your statement depending on your bank.

Q: What if the product just doesn't work for my pet?

That counts too. Our guarantee is no-questions-asked. If your pet doesn't love it, we'll refund you.

Q: Are your products safe for pets?

Yes. All PawTech products are made from BPA-free, non-toxic materials. We review every product for pet safety before adding it to our catalog. Products that involve food or chewing are all food-grade safe.

Q: Are your products suitable for both dogs and cats?

Many of our products work for both! Each product page specifies which pets it's designed for. We have dedicated dog collections and cat collections to make browsing easy.

Q: What size should I order for my dog?

Check each product's size guide on its product page. When in doubt, size up — it's better for a dog to have more room in a bed or collar than too little. Email us if you're unsure and we'll help.

Q: Do the GPS collars require a subscription?

The TrackPaw GPS Collar uses cellular GPS tracking, which requires a SIM card and a data plan for real-time tracking. The product page has full details on the plan options available.

Q: How does the PetCam Auto Feeder connect?

The PetCam connects via 2.4GHz WiFi using the companion app (iOS and Android). Setup takes about 5 minutes. Full setup instructions are included in the box.

Q: Are the chew toys safe for aggressive chewers?

Products labeled for aggressive chewers (DinoChew, ChewNatural, MolarBall) are made from reinforced rubber or natural materials. Always supervise your pet during play and inspect toys regularly for wear.

Q: What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and Shop Pay. All transactions are SSL encrypted and fully secure.

Q: Can I change or cancel my order?

We process orders quickly, but if you need to change or cancel, email us at pawtechco.shop@gmail.com as soon as possible. We'll do our best to accommodate before it ships.

Q: I have a discount code — where do I enter it?

Enter your discount code in the Discount field at checkout. Code WELCOME10 gives 10% off your first order.

Q: My order hasn't arrived — what do I do?

First check your tracking email. If your estimated delivery date has passed and there's no update, email us at pawtechco.shop@gmail.com and we'll investigate immediately.