Frequently Asked Questions
How long does shipping take?
Most US orders arrive within 3–7 business days. You’ll get a tracking number by email once your order ships.
Can I track my order?
Yes! Check your confirmation email for a tracking link. It may take 24 hours to activate after shipping.
What if my product arrives damaged?
Email us at support@pawtechco.com within 48 hours with a photo and we’ll send a replacement right away.
Do you accept returns?
Yes — 30 days from delivery, unused items in original packaging. See our Return Policy for full details.
What payment methods do you accept?
All major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Are your products safe for pets?
Yes. We only carry products that meet US consumer safety standards. Every product is manually reviewed before being added to our store.